Mail submission form and receipt to: HelloWorld, Inc. PO Box 5085 Kalamazoo, MI You will receive an email from ACUVUE@e.helloworldemail.com with your reward status after your submission has been reviewed. If approved, your reward con˚irmation will also be sent via email, with an option select a digital or physical card. DentaQuest is contracted with Healthfirst to provide dental benefits to its members. DentaQuest complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

You can view or download the Parkland HEALTHfirst Member Handbook for information regarding the plan. We wrote this Member Handbook to answer most of your questions about Parkland HEALTHfirst.

Need help understanding or reading the Member Handbook

We have special services for people who have trouble reading, hearing, seeing, or speak a language other than English or Spanish. The Member Handbook is available in hard copy without charge, and the MCO or Dental Contractor must provide it upon request within 5 Business Days. You can ask for the Member Handbook in audiocassette or other languages or compact disc (CD). You can also ask for the Member Handbook in Braille or larger print. If you need the audiocassette, we will mail it to you. To get help, just call or write Parkland HEALTHfirst Member Services at 1-888-672-2277 or mail to:

Parkland Community Health Plan
Attention: Member Services
P. O. Box 569005
Dallas, TX 7536-9005

You or your child will get a Parkland HEALTHfirst ID card from us when you join Parkland HEALTHfirst. Each of your children who are on Medicaid will have a different card. You will not get a new Parkland HEALTHfirst ID card every month. If you lose your ID card, call Parkland HEALTHfirst Member Services toll-free at 1-888-672-2277. We will send you a new ID card. We will also send you a new ID card if you change your primary care provider or if you move.

The front of the Parkland HEALTHfirst ID card shows important information about you and the name and phone number of your primary care provider. The back of the card has important phone numbers for you to call if you need help.

You must take your Parkland HEALTHfirst ID Card with you when you get any health care services. You will need to show your Parkland HEALTHfirst ID Card each time you need services.

If your HEALTHfirst ID Card gets lost, please call Member Services toll-free right away at 1-888-672-2277, TTY 1-800-735-2898, to get a new ID card mailed to you.

We’ll reward you for your healthy lifestyle

Choose the healthy activities you want to complete.
Each completed activity below is worth reward points (example, 500 points = $50). It can take up to three days to receive your link to redeem your points.
Earn up to 1,500 points for a maximum of $150 per calendar year.
Adult children (ages 18 and older) covered under a family member's policy can earn up to 1,000 points for a maximum of $100 per calendar year.
Rewards come in the form of gift cards to your choice of national retailers and restaurants. All points must be redeemed by Dec. 31, 2020. SSM Health employees are not eligible.

The health assessment asks lifestyle-related questions to evaluate your overall well-being. By completing your online health assessment, you’ll unlock additional reward points for additional healthy activities.

• Log in to your WellFirst Health member portal. If you are a first-time user and have your member number from your ID card handy.
• After you are completely logged in to the portal and you have selected your WellFirst Health plan, click the 'LIVING HEALTHY' link. A new WebMD One tab will open.
• Before you can start the Health Assessment, WebMD One will ask you several one-time only questions.
  • First-time WebMD Living Healthy users will need to register.
• On the WebMD Living Healthy homepage, click the 'Health Assessment' link in the menu in the upper right corner.
• Enter your most recent health screening measurements into the health assessment. You can find these measurements from an onsite screening if offered by your employer or from a clinic visit by logging into your MyChart account.
• After you’ve answered all the questions and entered your health screening measurements, click “Finalize” to complete your health assessment.

After finishing your health assessment, log any additional healthy activities you have completed.

• Log in to your Living Healthy portal and click the “Rewards” tab.
• Click “Log it” next to the other healthy activities you have completed. Please provide any additional information requested.
• Complete one My Health Assistant goal per calendar quarter to earn the maximum points.
• Complete a health topic self-assessment once a month to earn the maximum points.

After logging your activities, you will receive an important email from WellFirst Health that you will use to access your Living Healthy reward. It can take up to three days to receive your link to redeem your points.
Your reward comes in the form of gift card(s) to your choice of many national retailers, restaurants and other popular merchants.

• Click the link in the email, which takes you to a website that displays available gift card merchants. Select the gift cards you wish to receive. You can even split your reward in different amounts to different merchants.
• Once you have selected your gift card(s), click “Checkout” and enter your mailing address.
• Click “Place Order” to finish and you will receive your gift card(s) by U.S. mail. Please allow up to 14 business days.
• Be sure to complete all activities and redeem your points by the end of the reward year–Dec. 31, 2020.
• If your coverage ends Dec. 31, 2020, be sure you submit your assessment, complete your activities and redeem your points before that date.

Members

Adult Dependents

Adult children (ages 18 and older) covered under a family member's policy can earn up to 1,000 points for a maximum of $100 per calendar year (before Dec. 31, 2020). SSM Health employees are not eligible.

Rewards for covered adult children
Covered adult children (ages 18 and older) can earn up to $100 per year for completing healthy activities, however, they are not required to complete the Health Assessment. Rewards for this activity are excluded from the rewards program (formerly a $50 value) due to changes made by the Equal Employment Opportunity Commission (EEOC) Final Rule on Employer Wellness Programs and the Genetic Information Nondiscrimination Act (GINA). Covered adult children may continue and are encouraged to complete the health assessment within their Living Healthy portal for their own benefit, however, regulations prevent WellFirst Health from rewarding this activity as of Jan. 1, 2017.

Healthfirst Reward Card Program Form Template

Check with your plan administrator for reward offerings specific to your plan
WellFirst Health reserves the right to validate each healthy activity you submit for reward points at any time. Only WellFirst Health members age 18 and older are eligible for Living Healthy rewards. Your employer may be required to report health plan-issued incentives as taxable income. WellFirst Health is required to report incentive payment information to your employer. Your health information is protected by federal law and will not be shared with your employer.

Reward Card Best Buy

Redeeming your points
All points must be redeemed by Dec. 31, 2020. SSM Health employees are not eligible. Be sure you submit your assessment and complete your activities before that date. It can take up to three days to receive your link to redeem your points. If you wait too long to complete your activities, you might not receive your points before the current reward year ends.